Frequently Asked Questions
Everything you need to know about AQ Beds.
Do you offer free delivery?
Yes, we offer free delivery on all beds nationwide. Fast, reliable, and secure directly to your door.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. Contact us within 14 days to initiate a return and we'll arrange a free collection.
Do you offer cash on delivery?
Yes, we offer Cash on Delivery so you can inspect your bed before completing payment. Stress-free and convenient!
How long does shipping normally take?
Beds and mattresses typically ship within 3 to 7 business days. Sofas and upholstery take 5 to 10 business days. Made-to-order items may take 2–4 weeks.
Do your beds come with a warranty?
Absolutely. All AQ Beds products are backed by a standard 1-year manufacturer warranty covering any defects in materials and workmanship.
What materials are used in AQ Beds?
Our frames are built from solid hardwood and high-grade engineered wood. We use premium foam, pocket springs, and a range of luxurious fabrics including linen, velvet, and leather. All materials are sourced with durability and comfort in mind.
Do you offer assembly or installation services?
Most beds are designed for easy self-assembly and come with all required tools and instructions. We also offer a white-glove assembly service in selected areas — simply select it at checkout or contact us for a quote.
What payment methods do you accept?
We accept all major debit and credit cards, Cash on Delivery (COD), and online bank transfers. All payments are processed securely.
How do I track my delivery?
Once your order ships, you'll receive a tracking link by email and SMS. You can use it to follow your delivery in real time and get an estimated arrival window.
What happens if my bed arrives damaged?
If your bed arrives damaged or faulty, contact us within 48 hours with photos of the issue. We will arrange a free replacement or full refund — whichever you prefer.
Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it — just get in touch. After that, please refer to our 30-day returns policy.
Still have questions?
Our team is here to help you find the perfect bed for your home.
Contact Support