Frequently Asked Questions
Everything you need to know about AQ Beds.
Do you offer free delivery?
Yes, we offer free delivery on all beds nationwide. Fast, reliable, and secure directly to your door.
What is your return policy?
At-Door Returns: returns are accepted at the time of delivery only. Please inspect your item before the courier leaves and report any damage or issue on the spot.
Do you offer replacements?
Next Day Free Replacement: if something is wrong with your order, contact us any time and we'll replace it free of charge with next-day delivery — WhatsApp or info@aqbeds.com.
Do you offer cash on delivery?
Yes, we offer Cash on Delivery so you can inspect your bed before completing payment. Stress-free and convenient!
How long does shipping normally take?
Beds and mattresses typically ship within 3 to 7 business days. Sofas and upholstery take 5 to 10 business days. Made-to-order items may take 2–4 weeks.
What materials are used in AQ Beds?
Frames are built from solid timber and high-grade engineered wood, upholstered in crushed velvet, plush velvet, chenille or soft matte. Mattresses range from a standard comfort foam up to 2000 pocket sprung, with orthopaedic options available.
Do you offer assembly or installation services?
Most beds are designed for easy self-assembly and come with all the tools and instructions you need. Professional assembly can be added on the product page before you add to basket, or ask us for a quote on WhatsApp.
What payment methods do you accept?
Cash on Delivery across the UK — you check the bed before you pay, and pay the driver. Online card payment is not switched on yet; message us on WhatsApp if you would like to pay in advance.
How do I track my delivery?
Every order gets a confirmation email with your order number. Reply to that email or message us on WhatsApp with the number and we'll give you the current delivery window.
What happens if my bed arrives damaged?
If your bed arrives damaged or faulty, contact us within 48 hours with photos of the issue. We will arrange a free replacement or full refund — whichever you prefer.
Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it — just get in touch.
Still have questions?
Our team is here to help you find the perfect bed for your home.
Contact Support